Help Desk

Customer Service: [email protected]

Customer Service WhatsApp: Chat with support

Customer Service: +442080730890

Note: Our agents will never ask for personal information such as passwords or credit card details.

Can I keep using my phone number with Geonet Mobile eSIM?

Yes! Once your Geonet Mobile eSIM is activated, you can still use your phone number for making and receiving calls and sending text messages (SMS). However, your new eSIM plan will only be utilised for data, which can help you avoid costly roaming charges.

How can I manually install and activate eSIM on an Android device?

In order to activate your eSIM, a stable internet connection, such as WiFi or a temporary mobile network tethering.

Some network providers that support eSIM provide an activation code to add manually. To enter your plan information manually, follow the steps below:

  • Go to Settings > Connections > SIM card manager
  • Tap Add mobile plan
  • Tap Add using activation code
  • Copy the activation code from Geonet Mobile APP
  • Paste activation code from Geonet Mobile eSIM activation code
  • Follow and complete the instructions in the eSIM wizard to continue and configure your eSIM. Once completed, your mobile plan will be downloaded and activated on the eSIM

Please make sure to activate Data Roaming for Geonet Mobile eSIM.

Allow up to 5 minutes for your eSIM to register. While it usually takes 20 seconds to activate an eSIM, the process may take longer depending on your location.

How can I use a QR Code to activate eSIM on an iOS device?

In order to activate your eSIM, a stable internet connection, such as WiFi or a temporary mobile network tethering.

Before using the QR code to activate your eSIM, make sure that you can access another device Mobile or Desktop/Laptop.

To share the QR code, go to the app and navigate to “My eSIM,” “Plan Details,” “Activate eSIM,” and then tap “QR Code.” Choose the method of sharing, such as email or WhatsApp.

Next, on your Iphone, go to “Settings,” “Mobile Service,” “Add eSIM,” and select “Use QR Code.” Use your other device to scan the QR code.

Please make sure to activate Data Roaming for Geonet Mobile eSIM.

Allow up to 5 minutes for your eSIM to register. While it usually takes 20 seconds to activate an eSIM, the process may take longer depending on your location.

How do I remove an eSIM?

If you no longer need a Geonet Mobile eSIM and would like to remove it, follow the steps below.

  • iOS

  • Go to Settings.
  • Tap either Cellular or Mobile Data.
  • Tap the plan you want to erase.
  • Tap Delete eSIM.

  • Android Devices

  • Open your mobile device’s settings app.
  • Tap Network and Internet. Mobile network.
  • Select the eSIM that you want to delete.
  • Tap Delete SIM.

How can I manually install and activate eSIM on an iOS device?

Get started by activating your Geonet Mobile eSIM.

  • Open Geonet Mobile App
  • My eSIM > Plan Details
  • Tab Activate eSIM
  • COPY SM-DP-Address
  • Go to Iphone Settings
  • Mobile Service
  • Add eSIM
  • Tap Use QR CODE
  • Tap Activate Code
  • Paste COPY SM-DP-Address
  • Paste Activation Code
  • Confirmation Code not required.
  • Tap next and select Geonet as the default Plan

Please make sure to activate Data Roaming for Geonet Mobile eSIM.

Allow up to 5 minutes for your eSIM to register. While it usually takes 20 seconds to activate an eSIM, the process may take longer depending on your location.

How can I use a QR Code to activate an eSIM on my Android device?

In order to activate your eSIM, a stable internet connection, such as WiFi or a temporary mobile network tethering.

Before using the QR code to activate your eSIM, make sure that you can access another device Mobile or Desktop/Laptop.

To share the QR code, go to the app and navigate to “My eSIM,” “Plan Details,” “Activate eSIM,” and then tap “QR Code.” Choose the method of sharing, such as email or WhatsApp.

Next, on your Android phone, go to “Connection,” “SIM Manager,” “Add eSIM,” and select “Scan QR Code.” Use your other device to scan the QR code.

Please make sure to activate Data Roaming for Geonet Mobile eSIM.

Allow up to 5 minutes for your eSIM to register. While it usually takes 20 seconds to activate an eSIM, the process may take longer depending on your location.

Get Started on eSIM

Download Geonet Mobile app

1

Choose the data plan that best fits your needs

2

Activate your eSIM instantly

3

Get The App Now!

Your Journey Begins Here – Download Now!

Get Started on eSIM

Download Geonet Mobile app

Choose the data plan that best fits your needs

Activate your eSIM instantly

×